Hustle Up and its integrated payment system, Stripe, handle the situation automatically.
No action is required on your part.
Here's how it works:
1. Payment rejection: If a monthly direct debit fails (for example, due to a problem with the member's bank card), the system automatically detects the incident.
2. Automatic retry: Stripe schedules a direct debit attempt at a later date, without you having to intervene.
3. Update payment information: Members are immediately prompted to update their bank details directly via their Hustle Up account.
Please note
The member's service remains suspended until the payment is regularized. Once the payment has been successfully made, everything resets automatically.